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The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
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New Chief Ombudsman-CEO appointed to the Australian Financial Complaints Authority
AFCA consults on draft Rules to enhance dispute resolution
FOS declares Hobart floods a significant event
Ministerial authorisation of the Australian Financial Complaints Authority
FOS declares Tropical Cyclone Marcus a significant event
FOS declares the NSW and VIC bushfires significant events
FOS is able to consider disputes with member financial services providers. Search for a member.
Information for consumers about the Australian Financial Complaints Authority (AFCA).
The Independent Assessor independently reviews and assesses complaints by users regarding the standard of service provided by FOS.
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