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06 May 2015
FOS Chief Ombudsman, Shane Tregillis, today welcomed ASIC’s announcement that it would develop guidance on general customer review and remediation programs in the financial advice industry. Read more
Tags:  asic, consumers, disputes
02 April 2015
The Financial Ombudsman Service Australia today announced the appointment of two new Directors to its Board. Read more
Tags:  board
09 February 2015
Financial Ombudsman Service helps Melton and Brimbank residents to understand their rights. Read more
06 January 2015
The Financial Ombudsman Service has activated its significant event response plan following the recent South Australian bushfires. Read more
04 December 2014
The Financial Ombudsman Service has activated its Significant Event Response Plan following last week’s Brisbane storm and hail event and is ready to help resolve any related disputes. Read more
09 October 2014
The Financial Ombudsman Service released its 2013-14 Annual Review. The Annual Review shows the total number of disputes received remains relatively steady with FOS receiving 31,680 disputes, a decrease of 2% on last year. The number of disputes accepted declined by 3% to 23,454 disputes. Read more
Tags:  annual review
26 August 2014
CBA and Macquarie financial planning remediation plans designated as Significant Events Read more
12 March 2014
The Financial Ombudsman Service (FOS) Board today released the findings of its independent review along with plans to tackle its current dispute backlogs and improve dispute handling processes. Read more
23 October 2013
FOS released its 2012-2013 Annual Review today which shows 49% of all disputes it accepted were about credit products with disputes about home loans and credit cards the most common in 2012-2013. Read more
Tags:  annual review
22 October 2013
On Monday 21 October FOS launched its first Auslan video, Sarah’s Story, in conjunction with Vicdeaf as part of the National Week of Deaf People. The launch was streamed live to over 50 community service organisations across the country. Read more
Tags:  consumers