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The Financial Ombudsman Service (FOS) will be replaced later this year by the Australian Financial Complaints Authority (AFCA).

As part of the transition process, management of the FOS scheme has been transferred to a new operating entity, Australian Financial Complaints Limited (AFCL).

All existing FOS memberships have been transferred to AFCL, and AFCL is handling all new membership applications. The button below will redirect you to the AFCL website.

Apply for AFCL membership