FOS members have access to a range of benefits and resources, including:
Access to guidance and expertise
- easy to understand Approach documents that detail how FOS reaches decisions on common issues
- case studies highlighting industry trends witnessed through disputes
- reporting on number and outcomes of disputes
- e-learning tools
- access to knowledgeable staff
Networking and professional development opportunities
FOS provides members with a variety of opportunities, not only to engage with FOS staff but with industry, your peers and consumer organisations. These include:
- face-to-face engagement
- industry events, forums and meetings
- webinars on relevant topics
- access to FOS publications such as our e-newsletter The FOS Circular
Competitive membership and dispute fees
Regardless of the membership category you are in, FOS has developed a membership fee structure that offers the best value amongst external dispute resolution schemes. A free decision may also be available, particularly where a Member has had a dispute for the first time. See below for further details.
Member portal
The FOS online member portal allows you to safely perform membership and dispute administration anytime and anywhere. It also gives you access to a range of customised resources including:
- document exchange for active disputes
- reporting
- management of your credit representatives
- easy membership administration including: contact information, invoices and renewal payments
