The Financial Ombudsman Service (FOS) provides free, fair and independent dispute resolution assistance to consumers who are unable to resolve complaints with businesses that provide financial services.
These businesses include banks, insurers, financial planners, mortgage brokers and others. We refer to these businesses as financial services providers.
What we can do
If you have a problem with a financial product or service, the best place to start is to talk to your financial services provider to try to resolve the problem. If you are unable to resolve the problem directly with your financial services provider, you can contact us.
We can help resolve your complaint without the cost and stress of going to court. There is no need to obtain legal or other advice when lodging a dispute unless you wish to.
We offer a free interpreting service for people whose first language is not English, and who would prefer to speak in their own language. Please call 131 450.
To talk to one of our customer service staff call 1800 367 287*.
*9am–5pm Melbourne time. Calls to this number from landlines in Australia are free. Calls from mobile phones may be charged, please check with your carrier.
How to resolve a dispute pocket brochure
Dispute form – printable version
Guide to Conciliation Conferences
Guide to dealing with Financial Difficulty
Mistaken internet payments fact sheet
Breaking a fixed rate loan fact sheet
Feedback about our service
Click here to give us feedback (compliment, suggestion or complaint) about our service.
Other contact details
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001